What really separates Texas Bank and Trust from other financial institutions? Is it our product line, our interest rates, or is it our staff? In my humble opinion, it is 100 percent our staff of highly skilled, well-trained individuals who are dedicated to serving our customers and love what they do. That is what it is all about, right? That is exactly how T3, our Tech Support Team, came to life for Texas Bank and Trust. We wanted to focus on the customer experience and revolutionize the way our customers bank online. T3 is a dedicated group of individuals who love technology, some may call them "Tech Geeks." This group is responsible for supporting all things that pertain to our virtual branch, which includes our website TBTonline, online banking, mobile banking and our cash management product line. Our goal is to create an environment of specialized support for each and every customer and to promote the use of our e-banking products.
In an effort to spring board this customer experience to the next level in 2014, we are going on a T3 World Tour to "Unleash" all that the virtual branch has to offer! This will be an exciting year as myself, along with my very skilled T3 staff we be making appearances at every TB&T Branch. We hope this tour inspires all customers to get excited about banking online and it will be a great opportunity for them to meet our T3 staff live and in person! We encourage everyone to come by and visit us when we are at your branch location and feel free to bring your phones, tablets, or laptops as we would love the opportunity to show you how to use all of our e-banking products or better navigate our website. Click here to view official tour dates and times.
I look forward to a fun and exciting year as we revolutionize our way of delivering exceptional customer service for the world of virtual banking!
By: Chris Davis
Assistant Vice President and
Electronic Banking Manager
Assistant Vice President and
Electronic Banking Manager
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